What do you find are the main challenges in F&B and how do you overcome them?

what is Hotel ?

ဟို တယ္ ဆို တာ ဘာ လဲ ?⭐️⭐️⭐️⭐️⭐️5 star 4 star စသျဖင္မည္သည့္ အခ်က္ ေတြ ေပၚမွာ မႈ တည္ ၿပီး ခြဲျခား ထား ၾက သလဲ ?

အတို ဆံုး ျဖစ္ ေအာင္ ႀကိဳးစား ေရး ထား ပါသည္ . အဓိက အခ်က္ ေတြ ကို ပဲ ေဖၚ ျပ ေပး ပါမည္ .

ဟိုတယ္ ဆို တာ ခတၱခဏ ငွား ရန္း ေန ႏိုင္ ဖို႔ အသင့္ ျဖစ္ ေန ေသာ အေဆာက္ အဦး ( ႏွင့္ ) ဝန္ေဆာင္ မႈ့ ေပး ေသာ ေန ရာ ပါ. လူသား တို႔ အတြက္ ေနာက္ ထပ္ ယာယီ အိမ္ ( သို႔ ) အခန္း တခု လို လဲ ဆို ႏိုင္ ပါ တယ္ .

Hotel , Motels, Guest House , Inn , resorts, residence, service apartments စသျဖင့္ အမ်ိဳး အစား ခြဲ ကာ ⭐️⭐️⭐️⭐️⭐️1 star , 2 star to 7 stars အထိ အဆင့္ သတ္မွတ္ ထား ရွိ ပါ သည္ .

⭐️ဝမ္း star က ေန ဆယ္ဗင္း star အထိ ဘယ္ လို ေတြ rating လုပ္ ထား သလဲ ?  

⭐️ Star သတ္မွတ္ ခ်က္ သည္ ႏိုင္ငံ တကာ စံၫႊန္း ကို လိုက္ နာ ကာ ဟိုတယ္ ႏွင့္ ခရီး သြား လာ ေရ ဝန္ႀကီး ဌာန မွ စစ္ေဆး ကာ သတ္မွတ္ ေပး သည္ .

အေျခခံ အား ျဖင့္

၁. အေဆာက္ အဦး  . Building Facilities

အထပ္ အေရ အတြက္ Number of floor
ၾကမ္းခင္းအမ်ိဳးအစား Type of Floor
အခန္း အေရ အတြက္ Number of room
အခန္း အမ်ိဳးအစား Type of room
အက်ယ္ အဝန္း Area of room
လသာေဆာင္ ေနရာ Exclusive Balcony
ျပတင္းေပါက္ ေနရာ Exclusive Window
ခ်က္ျပဳတ္စရာ ေနရာ Exclusive Kitchen
အိမ္သာအေရအတြက္ ႏွင့္ အမ်ိဳး အစား Number and Type of Toilet
ေရခ်ိဳးခန္း အေရအတြက္ႏွင့္ အမ်ိဳး အစား Number and Type of Shower
အစည္းအေဝး ခန္း Exclusive Meeting room
ခန္းမ ေနရာ Exclusive Ballroom
ဧည့္ခံ ေနရာ lobby Area
အေဆာက္ဦး ေလွ်ာက္ လမ္း Corridor Area 
ဓါတ္ေလွကား ( သို႔ ) စက္ေလွကား elevator or escalator
မီးေဘး ကင္းစင္ ေရး စနစ္မ်ား တပ္ဆင္ ထားမႈ fire safety system 
စားေသာက္ဆိုင္ အမ်ိဳးအစားမ်ား Various of Restaurant
ကားရပ္နား ေသာ ေန ရာ Car Parking Area
ဟယ္လီေကာ္ပတာ  ရပ္နားရန္ေန ရာ helicopter landing port
ေရကူးကန္ ႏွင့္ ေရပူ ခ်ိဳး ေသာ ေနရာ swimming pool and Jacuzzi
အားကစား ေနရာ Gym and play ground area. စသျဖင့္ - က်န္ပါ ေသးသည္ .

ဤအရာ ေတြကို တြက္ ခ်က္ ၿပီး ⭐️star ခြဲ ပါ တယ္ . ဘယ္ေလာက္ အဆင့္ျမင့္ တပ္ဆင္ တည္ ေဆာက္ ထား သလဲ . အားလံုး ပါဝင္သလား . ဘယ္အမ်ိဳး အစား ေတြ လဲ စသျဖင့္ ေပါ့

၂ . အခန္းအတြင္း ဆင္ယဥ္မႈ  In Room facilities ( or ) Supply

Bell လူေခၚ ေခါင္းေလာင္း
ဧည္ခန္း ထိုင္ခံု မ်ား living room Sofa seater
တီဗီ အမ်ိဳး အစား ႏွင့္ အရြယ္ အစား Size and Type of TV
အိပ္ယာ အရြယ္ ႏွင့္ အမ်ိဳးအစား Type of Bed and quality
တယ္လီဖုန္း Telephone
မီးႏွင့္ ဆိုင္ ရာတပ္ ဆင္ ထား မႈ lighting
Facilities
ေနေရာင္ ကာ ခန္းစီး အမ်ိဳးအစား  Type of Curtain and drapes
ေကာေဇာ အခင္း အမ်ိဳးအစား ႏွင့္ အရြယ္ Type and Size of carpet
ပန္းႏွင့္ အပင္ မ်ား ( အစစ္ ) Flower and plant
ခ်က္ျပဳတ္ ရန္ အိုးခြက္ ပန္းကန္းမ်ား Kitchen items available in room
ေရခဲေသတၱာ fridge
ဟင္းေႏြး စက္ microwave
မီးဖို Hot plate
ေပါင္ မုန္႔ ဖုတ္ စက္ Toaster
အရက္ အတြက္ ေရခဲ
ေသတၱာ Mini Bar
ေရေႏြးႀကိဳစက္ Kettle
ေလေအးေပးစက္ ( သို႔ ) ေလေပးစက္ ပန္ကာ Air conditioning or Fan
မီးပူ ႏွင့္ တိူက္ ဆင္ iron and iron board
အက်ီ ခ်ိတ္ Cloth Hanger
မီးခံေသတၱာ safe Box
Bin အမွိုက္ပုန္း
ကေလးအိပ္စင္ ႏွင့္ အပို ဧည္သည္ အိပ္သည့္ အိပ္ယာ
Baby Cot and Extra Bed
ထမင္းစား စားပြဲ ေန ခံု အေရ အတြက္ Dining Table and number of chair
ေရခ်ိဳးခြက္ ႏွင့္ ထိုင္အိမ္ခြက္ အမ်ိဳးအစား Type of Bath tub and WC Bowl
မ်က္ႏွာသစ္ ကန္ Basin
အလွျပင္ ေနရာ vanity Area
ပန္းကန္ေဆး ကန္ sink
ေခါင္းေလ်ာ္ရည္ ဆပ္ျပာ အမ်ိဳးအစား ႏွင့္ အရည္ အတြက္ မ်ား Type and Number of bathroom Amenity စသျဖင့္

ထပ္ ေျပာ ျပ လွ်င္ A4 ႏွစ္မ်က္ နာေလာက္ က်န္အံုး မည္ . ဤအရာ မ်ား တပ္ဆင္ မႈ အမ်ိဳး အစား ႏွင့္ အေရအတြက္ ေပၚ တြင္ မႈ တည္ကာ star ⭐️ ခြဲျခား ျပန္ သည္ .

၃. Availability Services   ဝန္ေဆာင္ မႈ အပိုင္း

ကား ရပ္နား ျခင္း ဝန္ေဆာင္မႈ Valet service
အႀကိဳအပို႔ ဝန္ေဆာင္ မႈlimousine service
ခရီးသြား ဝန္ေဆာင္မႈ Tours and traveling service
ဧည္ဳႀကိဳ ဝန္ေဆာင္မႈ Butler and Reception service
က်န္းမာ ေရး ဝန္ေဆာင္ မႈ clinical service
အနိပ္ ႏွင့္ အလွျပင္ ပိုင္း ဆိုင္ရာ ဝန္ေဆာင္ မႈ Spa and Beauty Care service
အခန္း ရွင္း လင္းေရး ဝန္ေဆာင္ မႈ 24  hours Housekeeping ervice
အစားအေသာက္ ဝန္ေဆာင္မႈ 24 hours Room dining service and restaurant
အင္တာနက္ ႏွင့္ ကြန္ျပဴ တာ ဝန္ေဆာင္မႈ networking  and IT service
အခန္း ျပဳျပင္ ထိန္းသိမ္းေရ ဝန္ေဆာင္ မႈ engineering service
အားကစား ဝန္ေဆာင္မႈ Gym and spot trainer service ကေလး ထိန္း ဝန္ေဆာင္ မႈ baby sitting service
ေပ်ာက္ဆံုး ႏွင့္ ရွာေတြ႕ ဝန္ေဆာင္မႈ lost and found service
စသျဖင့္ - က်န္ပါေသး သည္

၄. အျခား ဆိုင္ရာ ျပင္ဆင္မႈ Other requirement

ႏွစ္တာ ရင္းႏွီး လွည္ပတ္ မႈ . Yearly Budget
ဝန္ထမ္း ဦး ေရ ႏွင့္ ဌာန number of Employees and departments
ဝန္ထမ္း ခြဲ သတ္မွတ္ တူညီ ဝတ္ဆင္ မႈ Uniform အေပၚ မွာ လည္း မႈ တည္သည္ .
အေဆာက္အဦး ထိန္းသိမ္း ျခင္း နည္းစနစ္ engineering system
ေရသန္႔ စဥ္ မႈ့ မီး သံုးစြဲ မႈ ႏွင့္Eco ဆိုင္ စနစ္ လိုက္နာမႈ Water and electrical Sustainability system
လိုက္နာရမည့္ နည္း ႏွင့္ မွတ္ခ်က္ မ်ား ဥပေဒ Administration and report record policy and procedure
လံုျခံဳ ေရး ႏွင့္ အႏၲရာယ္ ႏွင့္ က်န္းမာ ေရးHealth and safety procedures
Kitchen Hygiene procedure
Guest comment procedure
ISO audit
အပိုပစၥည္းေတာင္း ဆို အဆင္သင့္ မႈ On request items စသျဖင့္

အထက္ ေပၚ ျပ ပါ အဓိက အေၾကာင္း အရာ ႀကီး ၄ ခု ေပၚ တြင္ အေျခ ခံ မႈ တည္ ကာ ⭐️ star သတ္မွတ္ ခြဲ ျခား ျခင္း ကို ျပဳ လုပ္ ၾက ေပသည္ .

မွတ္ခ်က္ - တခ်ိဳ႕ အခ်က္ အလက္ မ်ား ကို စာတို ေအာင္ ထည့္ သြင္း ထားျခင္း မရွိ ပါ . ပိုမို အေသးစိပ္ အေၾကာင္း အရာ မ်ား လိုအပ္ ပါ က email ပို႔ကာ ေတာင္းဆို ႏိုင္ ပါ သည္ .

စာေရး သူ သည္ ႏိုင္ငံ ရပ္ျခား ⭐️ Five Star Hotel ( 6 လံုး ) pre opening team တြင္ ပါ ဝင္ လုပ္ ကိုင္ ဖြင့္ လွစ္ ခဲ့ ပါ သည္ . တတ္သိသမွ်သာ

https://www.facebook.com/treeheavencoldlove/

https://www.facebook.com/treeheavencoldlove/

https://www.facebook.com/treeheavencoldlove/?ref=bookmarks

https://www.facebook.com/treeheavencoldlove/?ref=bookmarks

Bar & Restaurant Consultant

https://www.facebook.com/treeheavencoldlove/https://www.facebook.com/treeheavencoldlove/?ref=bookmarks

customer service

"  Customer Services  "

What is customer services ?
စီးပြားေရးတခုလုပ္ေတာ့မယ္ဆိုရင္ အဓိက က customer ပါပဲ။အခုေခတ္မွာ လူေတြဟာ ပစၥည္းကို၀ယ္တာမဟုတ္ပဲ service ကို ၀ယ္ေနတဲ့ ကာလပါ။ ဒီလိုအခ်ိန္မွာ ကိုယ္က service မေပးႏိုင္ရင္ ေနာက္က်က်န္ခဲ့မွာပါပဲ။ ဒီေတာ့ေတြးၾကည့္ရေအာင္ Service ဘယ္လိုေတြေပးမွာလဲ။ ကိုယ္က ဘာကိုေရာင္းခ်င္တာလဲ။ services ကေတာ္ေတာ္က်ယ္ျပန္႔ပါတယ္ က်ေနာ္တို႔ ဘုရားသြားတယ္ ပန္းသည္ေတြက အကို ပန္း၀ယ္ပါဦး ဖိနပ္လည္းထားခဲ့လို႔ရတယ္ ဒါလည္း service ပါ ပဲ ။ ဒီေတာ့ ကိုယ္သိတာေလးေတြ ေျပာျပခ်င္တယ္။

1. service ကို ဘယ္ေနရာမွာျဖစ္ျဖစ္အၿပံဳးနဲ႔စတင္ပါ။

2. Customer is always right. ၀ယ္သူေတြဟာ ကို႔ရဲ႕ထမင္းရွင္ပါပဲ။ သူဘယ္လိုပဲအမွားလုပ္လုပ္ သူ႕မွာအျပစ္မရွိပါဘူး။ သူက customer ေလ။ တခ်ိဳ႕က်ေတာ့ သူေ႒းက လခေပးထားတယ္ထင္တာ  မဟုတ္ပါဘူး customer ရွိမွ သူလည္းေပးႏိုင္မွာပါ။

3. Customer ႏွစ္မ်ိဳးရွိပါတယ္ internal နဲ႔ external customer ေပါ့။ internal. ကိုေတာင္ ေကာင္းေကာင္းservice မေပးႏိုင္ရင္ externalဆိုရင္ေဝးေရာ။ ဒါေၾကာင့္ ဘယ္လိုcustomerမ်ိဳးမဆိုေကာင္းေကာင္း
ဆက္ဆံပါ။

4.စကားေျပာ လိမၼာပါးနပ္ပါ။

5.ဘယ္အလုပ္ပဲလုပ္လုပ္ကိုယ့္အလုပ္လို သေဘာထားပါ။

6.service ေပးႏိုင္မႈစြမ္းရည္နဲ႔ မိတ္ေဆြေတြကိုရွာေဖြပါ။

7. ကိုယ့္ရဲ႕လုပ္ငန္း( သို ့ )product အေၾကာင္း နားလည္ေအာင္လုပ္ထားပါ ။

I' m not professional , but I wanna share about my idea. So there can have some mistakes, forgive me.

Thanks

which product from where ?

Malibu

• Coconut
  

Frangelico

• Hazelnut

Amaretto

• Almond, marzipan

Kahlúa and Tia Maria

• Coffee

Baileys Irish Cream

• Cream, nuts, whiskey

Amarula

• White chocolate, marula

Pork, Beef, Chicken soups

Historical facts about soup

• One of the first  soups  was made about 6.000 BC
• Soup as a meal in its current sense, formed no more than 400-500 years ago,
  with the the advent of a solid, unoxidizable and chemically neutral cookware, which allows to carry out the cooking process
• The word "soup" comes from French soupe,
  which comes form latin word suppa ("bread soaked in stock")
• Today in the world has about 150 types of soups, which are divided into more than a thousand species,
  each species of soup may have several options
• Historically, soup was meal of rider  human

A bit more about meat soup

Soup is a food that is made by combining ingredients (pork, beef,chicken)
and vegetables (spring onion, potato, carrot, mushrooms, garlic, onion)
with stock,(vegetable stock, chicken stock, beef stock)
juice, water or another liquid. Hot soups are additionally characterized
by boiling solid ingredients in liquids in a pot until the flavors are extracted, forming a broth

Galliano Hotshot drink

Galliano Hotshot drink

Pour liquor, then coffe and cream on the top.
Cocktail drink in one gulp.
Your Galliano Hotshot drink is ready!

Ingredients To prepare Galliano Hot shot drink use: Galliano liqueur - 30 ml hot coffee - 30 ml single cream - 30 ml
Prepare Galliano Hot shot drink Prep Time: 3 Min Cook Time: 2 Min Ready In: 5 Min

TREEHEAVEN'S COLDLOVES MAGAZINE: Dom Pérignon (/ˌdɒmpɛrɪˈnjɒn/; French pronunciatio...

TREEHEAVEN'S COLDLOVES MAGAZINE: Dom Pérignon (/ˌdɒmpɛrɪˈnjɒn/; French pronunciatio...: Dom Pérignon ( / ˌ d ɒ m p ɛr ɪ ˈ n j ɒ n / ; French pronunciation: ​ [dɔ̃peʁiɲɔ̃] ) is a brand of Champagne produced by Moët et Chandon....

Dom Perignon

Dom Pérignon (/ˌdɒmpɛrɪˈnjɒn/; French pronunciation: ​[dɔ̃peʁiɲɔ̃]) is a brand of Champagne produced by Moët et Chandon. It is named after Dom Pérignon, a Benedictine monk who was an important quality pioneer for Champagne wine but who, contrary to popular myths, did not discover the champagne method for making sparkling wines.^[7] Dom Pérignon was the first prestige cuvée, an idea proposed by Englishman Laurence Venn.^[8] The first vintage of Dom Pérignon was 1921 and was only released for sale in 1936. Dom Pérignon is a vintage champagne, meaning that it is only made in the best year, and all grapes used to make the wine were harvested in the same year. Many champagnes, by contrast, are non-vintage, which means that the champagne is made from grapes harvested in various years.

Current production

Around 5 million bottles are produced in each vintage.^[8] The wine is 60% Chardonnay and 40% Pinot noir, with 6 g/l dosage.^[8] According to Tom Stevenson, "All vintages need at least 12 years ageing to nurture Dom Pérignon's signature silky mousse".^[8] As of 2008, the current release of Dom Pérignon is from the 2000 vintage^[8] and the current release of Dom Pérignon Rosé is from the 1998 vintage. The current (2009) winemaker is Richard Geoffroy, who has been Chef de Cave for Dom Pérignon since 1998.

Moet Chandon

Moët & Chandon (French pronunciation: ​[moɛt e ʃɑ̃.dɔ̃]),^[1] or Moët, is a French winery and co-owner of the luxury goods company Moët-Hennessy • Louis Vuitton. Moët et Chandon is one of the world's largest champagne producers and a prominent champagne house. The company holds a Royal Warrant to supply champagne to Elizabeth II.^[2] Moët et Chandon was established in 1743 by Claude Moët, and today owns more than 1,000 hectares (2,500 acres) of vineyards, and annually produces approximately 26,000,000 bottles of champagne.^[3]

Contents

Foundation

Moët et Chandon began as Moët et Cie^[1] (Moët & Co.), established by Épernay wine trader Claude Moët in 1743,^[4] and began shipping his wine from Champagne to Paris. The reign of King Louis XV coincided with increased demand for sparkling wine. Soon after its foundation, and after son Claude-Louis joined Moët et Cie, the winery's clientele included nobles and aristocrats.
Moët began business in 1750 with Madame de Pompadour, who supplied the Royal Court at Compiègne with Moët's champagne.^[1] Also in 1750, Moët began establishing business in Germany, Spain, Eastern Europe, and colonial British America.^[1] In 1792, on Claude Moët's death, grandson Jean-Rémy Moët assumed control of Moët et Cie,^[1] and expanded the business buying the vineyards of the Abbey of Hautvillers, where Benedictine monk Dom Pérignon perfected double-fermentation for creating champagne.^[1]
Moreover, the Moët surname was prestigious before the winery's establishment; King Charles VII ennobled brothers Jean and Nicolas Moët (Claude's ancestors) in 1446.^[4]

Into the 19th century

Houses of 3 Emperors.

The company truly attracted a loyal international following after it initiated an account with Napoleon.^[1] Jean-Rémy, who had become mayor of Épernay in 1802, met Napoleon in 1804.^[1] Within the new guest houses at Moët's headquarters on 20 rue de Champagne, Napoleon and his entourage were lavishly dined and wined. Historian of champagne Patrick Forbes wrote: "everybody who was anybody in Europe was passing through the Champagne district en route from Paris to the Congress of Vienna and they all wanted to visit the celebrated champagne maker. ... His 10 years in the Napoleonic limelight had made him the most famous wine-maker in the world and orders for his champagne began pouring in with such profusion that he hardly knew how to fill them."^[1] In appreciation for Jean-Rémy's generosity, the Emperor of the French gave Jean-Rémy his own Officer's cross of the Legion of Honor. In honor of Napoleon, Moët later in its history dedicated its Brut Imperial to him.^[1]
After his connections with Napoleon, the company of Moët contained a portfolio of prominent figures which encompassed Tsar Alexander I of Russia, Emperor Francis II of Austria (Napoleon's father-in-law), the Duke of Wellington, Madame de Staël, Queen Victoria, and the Prince Royal of Prussia (later to become emperor of Germany) among many more.^[1] Sales during the 1820s are believed to have been on average 20,000 bottles annually.^[1] Leadership of the company changed in 1832 when Jean-Rémy retired and left the company in the hands of his son Victor Moët and son-in-law Pierre-Gabriel Chandon de Briailles (14 November 1798 - 23 July 1850).^[1][5] As Chandon became incorporated into the company as co-owner, the name was officially changed that same year to "Moët et Chandon."^[1] Following the introduction of the concept of a vintage champagne in 1840, Moët marketed its first vintage in 1842. Their best-selling brand, Brut Imperial, was introduced in the 1860s.
The Marne Valley fell under the ownership of Moët et Chandon in 1879, expanding the company's operations.^[1] The introduction of more flavorsome grapes from Cramant, Le Mesnil, Bouzy, Ay, and Verzenay also followed.^[1] As expansion grew, so did the employee count. At the time, about 2,000 people were under the employment of Moët et Chandon and a type of "social security" was formed which gave free medical attention, housing assistance, pensions, maternity benefits, sick pay, and free legal aid. Job holders included cellarmen, cork cutters, clerks, vineyard farmers, tinsmiths, needlewomen, basketmakers, firemen, packers, wheelwrights, and stableboys.^[1] Sales in 1872 are reported to have been at 2,000,000 bottles and at 2.5 million by 1880, while consumers continued to consist of the upper social hierarchy.^[1]

Milestones in the 20th century

During World War I, France suffered much destruction. Moët et Chandon lost the offices and guest houses, where Napoleon had stayed, to bombing raids.^[1] After the war, the company re-established its position in the market by introducing the Dom Pérignon brand of vintage champagne in the late 1920s.^[1] The introduction of the Dom Pérignon label set a trend in which many other champagne houses came to introduce their own premium label of champagne intended to surpass their regular vintage champagne. Nevertheless, it was Dom Pérignon which came out to be the most successful brand. Dom Pérignon was recognized by connoisseurs as the most perfect champagne available, and was also the most expensive on the market.^[1] During World War II, in which France fell under occupation by Nazi Germany, business was negatively affected.^[1] However, due to the modernization of operations within the firm, it managed to recover well.^[1] The goals of fairness and efficiency were emphasized in all aspects of production, from the installation of new wine presses to a comprehensive system of work incentives.^[1]

Headquarters in Épernay.

Count Robert-Jean de Vogüé, a prominent figure in wine purchasing, became the leader of Moët et Chandon in the 1950s. Transformed from a family-owned business into a Société Anonyme (or corporation), Moët et Chandon under de Vogüé gained great success and an expansion rate never before experienced. In 1962 it became the first champagne house to be listed on the French stock market.^[6] That same year, the company acquired full rights to France's oldest wine house and main competitor of Moët et Chandon, Ruinart Père et Fils.^[1] Another rival wine house, Mercier, was taken over by 1970. Soon afterwards Moët et Chandon purchased an interest in Parfums Christian Dior, the first out-of-winery investment by the company, which was soon taken over by Moët.^[1] The company took a milestone step in 1971 when it merged with the cognac producer Jas Hennessy & Co. to create Moët-Hennessy.^[1] The decision was made as a result of a 1927 statute which limited the champagne growing region to 34,000 hectares.^[1] De Vogüé believed that the supply of land under cultivation (less than 25,000 hectares) would be exhausted by the demand for champagne by 2000. Thus it seemed logical to merge with Hennessy who could supply diversification and a stable future for Moët. Together, both houses grew greatly financially and were able to, as a group, "stimulate the growth of their interests abroad."^[1]
In 1973, the company launched Domaine Chandon, a winery subsidiary in California. The company undertook its final merger; with Louis Vuitton, a prominent luxury goods purveyor whose goods remain renowned as status symbols. This final merger gave birth to the largest luxury group in the world, Moët-Hennessy • Louis Vuitton (LVMH), netting over 16 billion euros in fiscal 2004. In 2006, Moët et Chandon Brut Impérial issued an extremely limited bottling of its champagne named "Be Fabulous", a special release of its original bottle with decorative Swarovski crystals, marking the elegance of Moët et Chandon. Also in 2006, Moët et Chandon illuminated the Statue of Liberty on its 120th anniversary.
In 2007, the company opened its Grand Vintage 2000 European Launch at the Musée de l'Homme

When presenting the wine to the guest, you should

Multiple Choice

• A. hold the bottle neatly, with the label facing the guest.
• B. inform the guest of the name of the producer of the wine.
• C. inform the guest of the cultivar.
• D. inform the guest of the vintage.
• E. give them any extra information you know about the wine.
• F. not spend too much time at the guests' table by showing off.
• G. All of the above.
• H. None of the above.
• I. A, B and E.
• J. A and F.
• K. A, C and E.
• L. B, D and F.
• M. A, B and C.
• N. D, E and F.

If guests are coming to the end of a bottle of wine, you should

Multiple Choice

A. open another bottle of the same wine. B. bring them a heavier wine that would suit their meal. C. not offer or serve any more wine. D. ask them if they would like to continue with the same wine or try something else and offer them the wine list. E. All of the above. F. None of the above.

Open the wine list on the red wine page if the guests

Multiple Choice

A. have just arrived. B. are moving on to their starter course. C. are moving on to their entrée course. D. are moving on to heavier red meat dishes. E. are about to order dessert. F. None of the above